Shipping policy
Shipping (if applicable)
Processing Times
All orders (excluding Group Break orders which vary based on the date of the break) are typically shipped within 3 business days from the time that the order is placed. You will receive an e-mail notification once your order has been shipped.
*Presale Items typically ship on release date, depending on when our shipment arrives from the manufacturer.
Estimated Delivery Times
During checkout, most services will return an estimated delivery date. These dates, like the rates themselves, are generated by the respective carrier. Please note that these dates are estimates and are subject to change based on weather conditions, carrier issues, accidents, etc. We cannot control issues with the carrier and are unable to refund any shipping costs if the package is delayed or lost due to a carrier issue.
Where can I ship my order to?
Shipping address requirements vary based on the type of payment used.
- Credit Cards - Shipping address must match the billing address that is associated with your credit card.
- PayPal - All PayPal orders must ship to the confirmed address that is associated with your PayPal account.
To ensure the validity of each transaction and for the safety of ourselves and our customers, the above rules apply. If you need to ship to a different address than is associated with your method of payment, please contact us first.
If an order is placed with a mismatch of the billing and shipping address, we reserve the right to cancel your order and payment at the time of purchase. We will contact you with the information on how to place your order.
Damaged Packages or Wrong Item
Please notify us immediately if your package is damaged upon receipt. Please do not open the carton to inspect the contents if you suspect that damage has been done to the items inside. We cannot accept a return due to damage if the item has been opened, even if the damage was incurred during transit.
Please notify us if you have received the wrong item. We will evaluate the issue and make it right.
Lost or Stolen Shipments
Lost or stolen shipments with shipping status "Delivered" are not the responsibility of Marzcardz LLC. No refunds will be provided if the shipping status shows that the package was "Delivered". These claims should be handled through your local delivery services (e.g., USPS, UPS, FEDEX).
Return Shipping (if applicable)
Please send all accepted returns to the following address:
C/O MCZ Customer Care
4291 Manhattan Ave.
Brunswick, Ohio 44212
The customer will be responsible for return shipping costs when returning approved items. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping plus a 10% restocking fee will be deducted from your refund.
Shipping times may vary based on location, weather, and other unforeseen circumstances.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Marzcardz LLC is not responsible for any lost or stolen products.
Your Acceptance of These Terms
By using marzcardz.shop, you signify that you agree to this Shipping Policy. If you do not agree to the terms of this policy, please do not use marzcardz.shop. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of marzcardz.shop following the posting of changes to these terms will mean that you accept all changes.